Refund and Returns Policy
Effective Date: December 12, 2024
At Shinese.site, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return process.
Returns:
- You have 30 days from the date of receipt to return items.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Certain items, including sale products and custom-made items, may not be eligible for return. Please check the product page for details.
Refunds:
Once we receive and inspect the returned item, we will process your refund to the original method of payment. Refunds are typically processed within 7-10 business days. Shipping fees are non-refundable.
Exchanges:
If you’d like to exchange an item for a different size or color, simply return the original item and place a new order for the desired product.
For assistance with returns or exchanges, please contact us:
Contact Us:
Street: 2558 N A1A Hwy
Indialantic, Florida (FL), 32903
Phone: (321) 622-4625
Email: info@shinese.site
Website: www.shinese.site